Effective communicating and inter-personal skills

A one-day workshop covering the following topic headings:

Introduction
The Four Dimensions of Non-verbal Communication
Verbal Communication and Listening Skills
Written Communication
Social skills – the essential ingredients
Summary and Review

The ability of managers to communicate effectively with both internal and external individuals and groups is central to the strategic success of any organisation. This is especially true of a corporation undergoing major change.

Verbal skills, active listening abilities and non-verbal communication – body language – are all covered in this highly participative one-day programme.

Written communication and inter-personal skills are also dealt with thoroughly to enable all delegates to have a clear understanding of what truly effective communication is really all about.

A one-day workshop covering the following topic headings:

Introduction
The Need for Training
Identifying Training Needs
Developing a Training Plan
Effective Delivery Methods
Post-training Analysis
Review

A key skill for all managers is the ability to create an effective development programme for team members.

This necessitates an ability to analyse all training needs, looking at organisational, operational and individual requirements and then to carry that plan through to a logical conclusion.

This ensures that all staff are properly trained to fulfil their job function as well as acquiring other developmental skills and abilities, a process essential in the retention of top quality personnel.

This one day workshop covers the whole process from start to finish (or is that from start to the next start – bearing in mind that the training “cycle” is more appropriately a “spiral”)